Frequently Asked Questions
We would strongly recommend that you obtain an unbiased, totally objective opinion of the property by an experienced inspector with no interest whatsoever in the outcome of the property sale.
You can use the request a quote/make a booking function online via our website. Once you have provided the information required (property address, your contact details, etc), our staff will assess how long the inspector requires to carry out the inspection. We will then send you an informal quote with detailed instructions on how to proceed booking an inspection. You are also welcome to call us on 1300 157 199 to speak to one of our staff members.
Once we get approval to proceed with the inspection via email from you, we will liaise with the agent/vendor on your behalf to confirm a time and day for the inspection to take place. We then send you some formal paper work to show the day, the time of the inspection, along with payment instructions and the pre inspection agreement.
Payment can be made by bank transfer or by credit card via our secure website payment system. (Please note, credit card payments do attract a fee and is noted on our payment portal when processing)
Yes, but you will have to arrange this with the real estate agent. It is best to get there just before the inspector finishes so they are not distracted from the inspection.
Once the report is emailed to you, we encourage you to read it as soon as you can and then call our inspector with his phone number written at the end of the report with any questions you may have. It is best to call within business hours, but if you cannot get through it may be because we are on an inspection. We always endeavour to return your call as soon as we are able, to give you the time needed to answer any questions you may have. Alternatively, text the inspector your name and the address of the inspected property and the inspector will return your call as soon as they can.
You will receive the report the same day unless advised otherwise. (Its possible it will be emailed after bussiness hours, that’s dependent on what we find, the size of the report and scheduling). Any Inspections performed on the weekend. The report will be emailed on the next bussiness day unless arranged previously.
No problem! We are licensed to operate a drone will that enable us to inspect the roof, if not accessible via ladder. All photos of the roof exterior will be entered into the report for your records.
We inspect major defects, minor defects, safety hazards and the pest component (termites, borers, wood delignification and wood rot. Please view the sample report here.
Yes, each section of the report will have photos identifying what the issue is and where it is.
Yes. We are fully insured for both professional indemnity insurance and public liability insurance.
We service Sydney Metro, Northern Beaches, Hornsby, Central Coast, Lake Macquarie, The Hunter Valley, Newcastle and Port Stephens. We can travel elsewhere within NSW if required.
The length of time for the inspection depends on the size and condition of the property. Typically it can be anything from 1 to 3 hours. Reports are generally
completed at the inspection and sent to the office for review. Sometimes due to unforeseen reasons, reports need to be completed in the office. This may lead to the report being sent out after normal business hours.