Privacy Policy
Eye Spy Inspections (Eyespy BPI)
Website : https://eyespybpi.com.au
1. Introduction
Eyespy Inspections (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or engage our inspection services.
2. What Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Property address(es) for inspection
- Billing and payment details
- Real estate agent or agency details (where applicable)
- Information provided during enquiries or bookings
- IP address and website usage data
3. How We Collect Your Information
We collect your personal information through:
- Online booking or enquiry forms
- Phone calls, emails, and direct communication
- Engagement of our building and pest inspection services
- Website usage via cookies and analytics tools
4. Purpose of Collection
We collect and use your personal information to:
- Schedule and conduct building and pest inspections
- Prepare and deliver inspection reports
- Communicate with you regarding bookings and services
- Liaise with real estate agents, property managers, or third parties (where authorised)
- Process payments and issue invoices
- Improve our services and website functionality
- Comply with legal and regulatory obligations
5. Inspection Reports & Property Information
As part of our services:
- We collect and store information about properties inspected
- Inspection reports may include photographs, notes, and technical assessments
- Reports are provided to the client who engaged our services and may be shared with authorised parties (e.g. real estate agents, buyers, or sellers)
We take reasonable steps to ensure this information is handled securely and confidentially.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Employees and contractors involved in providing our services
- IT service providers and website hosting services
- Payment processors
- Real estate agents or authorised third parties (with your consent or as part of the service)
- Government or regulatory bodies where required by law
We do not sell or rent your personal information.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website usage
- Improve performance and user experience
You can disable cookies through your browser settings.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no data transmission over the internet is completely secure.
9. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
To make a request, please contact us using the details below.
10. Retention of Information
We retain personal and inspection-related information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Eyespy Inspections
Website: https://eyespybpi.com.au
Phone: 1300 157 199