Need some advice?
Buying property can feel overwhelming, especially when you are faced with technical terms, tight timeframes and important decisions. Our Frequently Asked Questions section is designed to provide clear, practical answers to common queries about building and pest inspections, reporting timeframes, what’s included and how the process works. If you can’t find what you’re looking for, our friendly team is always available to provide straightforward advice and help you move forward with confidence.
Frequently Asked Questions
Should I accept a report provided by the seller or real estate agent?
While a report supplied by the seller or agent may be available, we strongly recommend obtaining an independent building and pest inspection from a qualified inspector who has no interest in the outcome of the property sale. An unbiased, objective assessment ensures you receive accurate information to support your purchasing decision.
What is the process for booking a Building and Pest Inspection?
You can request a quote or make a booking directly through our website using the online form. Once we receive your property details and contact information, our team will assess the scope of the inspection and provide an informal quote along with clear instructions on how to proceed. You are also welcome to contact our office on 1300 157 199 to speak with a team member.
Who arranges access with the real estate agent?
Once you provide written approval to proceed, we will liaise directly with the real estate agent or vendor to arrange a suitable inspection time. We will then send you formal documentation confirming the inspection date and time, along with payment instructions and the pre-inspection agreement.
How can I make payment?
Payment can be made via bank transfer or securely by credit card through our online payment portal. Please note that credit card payments incur a processing fee, which is clearly outlined at the time of payment.
Can I attend the inspection?
Yes, clients are welcome to attend the inspection. Attendance must be arranged directly with the real estate agent. To minimise disruption, we recommend arriving toward the end of the inspection so the inspector can complete their assessment without distraction.
What happens after the inspection is completed?
Once the inspection is finalised, your detailed report will be emailed to you. We encourage you to review it carefully and contact the inspector if you have any questions. The inspector’s direct contact details are included in the report. If the inspector is unavailable at the time of your call due to being onsite, your call will be returned as soon as possible. You may also send a text message including your name and the property address to request a callback.
When will I receive my inspection report?
Reports are generally issued on the same day as the inspection unless otherwise advised. Inspections conducted on weekends will have reports delivered on the next business day.
What if the roof cannot be accessed due to height restrictions?
If the roof cannot be safely accessed via ladder due to height restrictions (over 3.6 metres), we are licensed to operate a drone to inspect the roof exterior. All relevant images are included in your report for complete documentation.
Does the inspection report include asbestos testing?
No. Asbestos identification requires independent testing by a licensed asbestos professional. If materials suspected to contain asbestos (such as older fibre cement sheeting) are observed, this will be noted in the safety defects section of the report. Laboratory testing must be arranged separately.
What does a Building and Pest Inspection cover?
Our inspections assess major defects, minor defects, safety hazards and timber pest activity, including termites, borers, wood rot and timber delignification. Each report includes detailed descriptions and supporting photographs. A sample report is available upon request.
Are photographs included in the report?
Yes. Each section of the report includes clear photographs identifying the location and nature of any findings.
Is Eyespy Inspections insured?
Yes. We hold both Professional Indemnity Insurance and Public Liability Insurance for your protection and peace of mind.
What areas do you service?
We provide building and pest inspections across Sydney Metro, Northern Beaches, Hornsby, Central Coast, Lake Macquarie, Hunter Valley, Newcastle and Port Stephens. We are also available to travel within NSW upon request.
How long does a building and pest inspection take?
Inspection times vary depending on the size and condition of the property. Most inspections take between one and three hours. Reports are typically completed onsite and reviewed by the office prior to release. In some cases, reports may be finalised offsite, which can result in delivery outside standard business hours.
Do you offer electrical inspections?
No. We highly recommend that you liaise with a licensed electrician to check for any potential issues.